ServiceNow Developer

We are hiring ServiceNow Technical Consultants and Developers across all experience levels — from Associates building their first implementations to Senior Technical Consultants leading complex enterprise projects. We align candidates to a primary module specialism based on their deepest hands-on expertise.

Role & Responsibilities

Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices

Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs

Design and implement REST/SOAP integrations using IntegrationHub and MID Server

For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation

Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients

Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery

Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication

At Senior/Lead level: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre-sales

Module Specialism

ITSM — IT Service Management

ITAM — IT Asset Management

ITOM — IT Operations Management

CMDB — Configuration Management

HRSD — HR Service Delivery

CSM — Customer Service Management

FSM — Field Service Management

SPM — Strategic Portfolio Management

GRC / IRM — Governance, Risk & Compliance

SecOps — Security Operations

App Engine — Custom Development

Now Assist / Agentic AI

Requirements

Hands-on ServiceNow platform experience appropriate to the level you are applying for (see Level Guide above)

Proficiency in JavaScript — Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs

Experience with REST/SOAP APIs, JSON/XML, and integration patterns (IntegrationHub preferred from Consultant level)

Solid understanding of the SDLC and Agile/Scrum delivery methodologies

Strong analytical skills and ability to translate requirements into platform solutions

Good communication skills — able to engage with technical teams and non-technical stakeholders

At Senior/Lead level: experience owning architecture artefacts and leading client-facing workshops

Certifications

ServiceNow CSA — Required

ServiceNow CIS in primary module — Required

ServiceNow CAD — Required from Senior TC level

ITIL Foundation — Preferred at all levels

Additional CIS certifications — Advantageous at Senior/Lead level

Education

Degree in Computer Science, IT, Engineering, or equivalent. Practical experience given equal consideration at all levels.