Service Engineer

Responsibilities include:

Provide technical, including after sales support to customers including commissioning, installing, and testing of medical equipment (typical but not limited to X-ray, digital radiography, Mammography, Fluoroscopy, computer radiography)

Identifying and correcting more complex problems associated with start-up

Researching, evaluating, and recommending upgrades and service contracts that will meet customer needs

Developing on-going relationships with customers to secure future business

Resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased

Handlephone enquiry and support for customers during office and after office hours.

Attend to daily service requests, breakdowns, and service support to marketing.

Perform24x7 Standby duties to machine breakdown

Perform Preventive Maintenance for medical equipment as part of scope of works under Maintenance contract

Support Sales in organizing, preparing and standby for workshops, events and surgery procedures, seminars, exhibition.

Communicates with reports to Service Dept in Fujifilm Japan for more complex troubleshooting

Study Engineering Change Notice as issue by Fujifilm Japan Service Dept

Implement Technical Service Recalls as issue by Fujifilm Japan Service Dept

Skills and knowledge

Knowledge of DICOM (Digital Imaging and Communication in Medicine), a standard for Medical Imaging and related information (ISO 12052)

Knowledge of Medical products in X-ray, Digital Radiography, Dry Laser Printers, Digital Mammography systems

Knowledge in Electrical, Electronics and Mechanical Engineering

Radiation Workers License with NEA radiation protection division is mandatory

Knowledge in FUJIFILM Medical X-ray equipment will be added advantage

Able to work independently with general supervision

Willing to share knowledge within internal team