IT System Engineer I

About the role

This role provides IT Helpdesk and end-user support, delivering technical assistance on desktop, laptop, iPad and in-house applications to corporate users. You will maintain and troubleshoot various Microsoft Windows OS and applications, manage networking equipment such as switches, routers and firewalls, and handle deployment of workstations and IT equipment. The role includes administration of VMWare, MS Windows Server, AD, Exchange and MS SQL, management of IT hardware and software inventory, and liaison with external vendors to troubleshoot IT issues.

Key responsibilities

Provide IT Helpdesk and end-user support

Provide technical assistance on desktop/laptop/iPad and in-house applications to corporate users

Maintain and troubleshoot various Microsoft Windows OS and applications

Maintain and troubleshoot networking equipment such as switches, routers and firewalls

Deploy workstations (desktop/laptop/iPad) and other IT equipment

Administer VMWare, MS Windows Server, AD, Exchange and MS SQL

Manage IT hardware and software inventory

Assist in procurement of IT hardware and related administrative matters

Liaise with external vendors to troubleshoot IT issues

About you

Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related discipline

Minimum 2-3 years of relevant experience in IT infrastructure, system administration, or end-user support

Hands-on experience in supporting and troubleshooting desktop, laptop, and mobile device hardware and software

Proficient in Microsoft 365 (Office 365) administration, including Exchange Online and user account management

Strong knowledge of Microsoft Windows operating systems, desktop applications, and Windows Server environments

Experience administering Active Directory, Group Policies, and basic Microsoft SQL Server

Good understanding of network infrastructure and security, including WAN, LAN, Wi-Fi, VPN, firewalls, routers, and switches

Experience with backup and recovery solutions, including backup hardware and software

Strong troubleshooting, analytical, and problem-solving skills with the ability to diagnose and resolve technical issues efficiently

Proven experience providing end-user technical support, managing service requests, and coordinating with external vendors

Good interpersonal and communication skills, with the ability to support users across all levels of the organisation.

Able to work independently as well as collaboratively in a fast-paced environment, with a strong customer service mindset.

Compensation will be aligned with your experience, technical knowledge, and relevant industry exposure.

Work Location: 8 Tuas Avenue 18, Level 4, Singapore 638892 (Company bus at 0800hrs Tuas Crescent MRT Exit B bus stop)

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