IT Desktop Support Engineer

Company Overview

Our client is a global technology-focused organization specializing in infrastructure management and IT workforce solutions.

This is a 12-month agency contract role (extendable/renewable)

Job Responsibilities

Provide end-user support for Microsoft 365

Handle incidents and service requests, perform initial troubleshooting and escalation

Manage user accounts, permissions, and configuration changes

Perform operational tasks for M365 using PowerShell (e.g., administration, verification, routine tasks automation )

Create and manage tickets, document troubleshooting steps and resolutions using ITSM tools

Coordinate with internal teams and vendors for issue resolution and follow-ups

Maintain knowledge articles, SOPs, and FAQs

Job Requirements

Atleast 1-year relevant experience

Experience in IT Helpdesk / Service Desk support

Solid understanding of Microsoft 365 fundamentals and support operations

Japanese language proficiency (written and spoken) to communicate effectively with Japanese speaking stakeholders

Coordinate with stakeholders/users

PowerShell scripting/administration experience

Experience with ITSM tools such as ServiceNow, Zendesk, Dynamics 365, etc.

Hands-on experience with Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), etc.

Experience supporting global users

Interested candidates who wish to apply for the above positions, please click 'Apply now'.

We regret that only shortlisted candidates will be notified.

Working Location: Singapore

Bhadoria Shilpalekha Vikas (R1876178)

JAC Recruitment Pte. Ltd. (90C3026)

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