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JK Technology

Singapore / Global

Desktop/IT Support Engineer

  • Remote

Job Description

Responsibilities

Maintenance of IT peripherals, including backup & recovery.

Set-up, installation, re-installation, or migration of IT peripherals.

Relocation of IT peripherals within premises.

Provide onsite support at the client's premises, remote support by phone & email, and standby support. Handling clients/ end-users ' IT-related requests.

Troubleshoot hardware & software issues.

User profile administration.

Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting. Place a service call and follow up until the problem has been resolved.

Installation and configuration of software according to the customer's standard.

Requirements

Minimum ITE / Diploma in IT or equivalent.

At least 2 years (s) of working experience in the IT field.

User support experience is preferred.

Basic networking support & support in the OS platform.

Have Customer Service Skills/ Good Communication Skills/ Team Player,/ Take the Initiative.

Able to work under pressure and in a fast-paced environment.

Others

5-day work week / w CPF / w Leave Entitlement / w Performance Bonus.

Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer.

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