Data Centre (DC) Operations Support - (Public Sector)

At Xtremax, this role supports government partner agencies in managing and securing critical government data centre facilities. As a Data Centre Operations Support professional, you will play an important role in ensuring the smooth operation of infrastructure, physical security, and IT systems. This role requires hands-on monitoring, troubleshooting, and coordination with multiple stakeholders to maintain a resilient, secure, and efficient data centre environment that supports essential government services. Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.

Responsibility:

Infrastructure Management

Monitor and maintain critical infrastructure, including power systems (UPS, PDUs), cooling systems, and fire suppression systems

Conduct regular environmental monitoring checks (temperature, humidity, water leakage)

Coordinate with vendors and internal teams for infrastructure issue resolution

Support facility maintenance activities and equipment installations

Maintain proper cable management and facility organisation

Ensure facility cleanliness and operational readiness

Physical Security

Monitor and manage access control systems and CCTV operations

Handle visitor management and escort duties

Maintain accurate security logs and access records

Ensure compliance with physical security policies

Report and escalate security incidents or anomalies

IT Operations

Monitor IT systems health and performance

Perform basic troubleshooting and system administration tasks

Support backup operations and disaster recovery procedures

Process service requests and provide incident management support

Assist with change management activities

Monitor security alerts and perform basic security checks

Support user access management

Lead incident coordination during critical outages or environmental risks (humidity, water leakage, etc.)

Participate in government-wide Business Continuity and Disaster Recovery (BCP/DR) exercises

Serve as the first line of operational support for agencies hosting workloads in government data centres

Provide advisory on operational readiness, audit preparations, and infrastructure upgrades

Documentation & Reporting

Maintain up-to-date facility layout and infrastructure records

Update system and operational documentation

Track IT and infrastructure assets

Log activities, incidents, and resolutions

Generate regular operational and maintenance reports

Keep all maintenance records accurate and current

Requirements

Must Have

Diploma or Degree in IT, Facilities Management, or related field

Must have 2-5 years of relevant experience

Experience in IT operations or data centre operations

Good understanding of infrastructure systems and IT operations

Knowledge of security principles and compliance requirements

Strong problem-solving and analytical skills

Excellent communication and coordination abilities

Ability to work in shifts and respond to emergencies when required

Good to Have:

Experience with Singapore Government Project will be advantageous

Certificate Preferred:

ITIL Foundation

Data Centre Operations certification

Basic IT infrastructure certifications

Security awareness certification

Benefits

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