Technical Support Engineer

## Technical Support EngineerApply:

Singapore:

Full time:

Posted Today:

End Date: November 7, 2026 (30 days left to apply):

JR118929**Key Responsibilities*** + **Resolve complex technical issues** by diagnosing system errors, integration failures, and advanced configuration problems.

+ **Monitor production systems** using dashboards and alerting tools to ensure consistent system health and performance.

+ **Manage and respond to incidents** efficiently, ensuring minimal disruption to operations and adherence to SLA timelines.

+ **Conduct root cause analysis (RCA)** for recurring or critical issues and produce detailed reports with preventive measures.

+ **Apply patches and bug fixes** to ensure application stability, security, and optimal performance.

+ **Support system integrations** by managing APIs, middleware, and database connectivity for seamless operations.

+ **Perform quality assurance testing** on updates and new releases to verify system stability before deployment.

+ **Carry out monthly preventive maintenance**including log review, system health checks, and servicing reports for each site.

+ **Assist in deployments and releases** by validating builds in staging, coordinating rollout, and ensuring minimal disruption.

+ **Maintain documentation**of incident handling, system configurations, fixes, and procedures for knowledge sharing.

+ **Collaborate with cross-functional teams**(development, QA, DevOps) to resolve issues and implement continuous improvements. **Requirements*** + **Degree or Diploma** in Computer Science, Information Technology, or equivalent experience.

+ **Minimum 1 year of experience** in application support, system operations, or a related technical support role.

+ **Programming proficiency**in languages such as Angular, Nodejs, and Unity.

+ **Experience with monitoring tools** like Grafana, or Prometheus.

+ **Knowledge of databases**such as MSSQL and PostgreSQL.

+ **Familiarity with operating systems** such as Linux/Unix and Windows.

+ **Understanding of cloud technologies** including AWS, Kubernetes, and Docker.

+ **Strong problem-solving skills** with the ability to analyze and resolve technical issues quickly.

+ **Excellent communication skills** for effective collaboration and incident reporting.

+ **Attention to detail and multitasking ability** to manage concurrent support issues and maintenance tasks.At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

#J-18808-Ljbffr