IT Support Engineer Singapore

systemsGo is now conducting interviews to fill the position of IT Support Engineer. This is a full-time position in our fast-growing office in Singapore, and comes with standard benefits. Successful candidates will work alongside our team of young professionals to provide desktop engineering support to our prestigious clients.

Responsibilities

Strong computer skills and extensive knowledge of design software, excellent

Provide regular scheduled and ad hoc support for IT infrastructure and user desktop applications.

Troubleshoot, monitor & report on critical problems to the client, Team Lead or Service Delivery Manager until they are resolved.

Maintain and troubleshoot internal IT infrastructure including PC procurement and setup

Utilize technical and communication skills to resolve onsite trouble tickets and end user support issues in an efficient manner and with a focus on customer service.

Support and participate other ad-hoc Company’s initiatives, assignments and projects.

Qualifications

Diploma/Degree in Computer Science/Information Technology preferred

At least 3-4 years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage

Pro-active, customer focused, and comfortable dealing with end users directly

Good communication and inter-personal skills, able to describe issues clearly to end users and client management, and report on results effectively

Comfortable working in a team or individually

Immediate availability will be an advantage

Computer Skills

Client system Microsoft certification

Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable

Office 365 environment

VC support experience on Cisco WebEx / Zooms Polycom etc

Windows Server experience

Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)

Networking experience (checkpoint firewall and HP switches is a plus)

VDI

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