Junior L2 Production Support

Job Summary

Provide application support and development assistance for Java J2EE systems, ensuring operational stability and meeting service level agreements in a dynamic, team-oriented environment with shift work requirements.

Responsibilities

Support and troubleshoot Java J2EE applications to maintain system performance and reliability

Execute Unix commands and write SQL queries to diagnose and resolve application issues

Manage and monitor web applications, batch jobs, JBOSS servers, MariaDB databases, and Shell scripts for smooth operations

Configure and maintain job scheduling, MQ setup, and C:D setup to optimize application workflows (plus)

Collaborate effectively with team members to deliver quality support and meet SLAs without compromise

Demonstrate ownership by proactively identifying and resolving issues during shifts, including nights, weekends, and public holidays

Adapt quickly to new technologies and processes with a strong commitment to continuous learning

Communicate clearly and professionally with stakeholders to ensure timely resolution of support requests

Required competencies and certifications

Graduate degree in IT or Computer Science

Hands-on experience with SQL and Linux operating systems

Minimum 1 year experience in application support or development role involving Java, Unix, and SQL

Preferred competencies and qualifications

Exposure to the banking industry

Experience with job scheduling, MQ setup, and C:D setup

Other Information

Benefits and Shift Details

Shift allowance included in monthly hiring rate

Transport claims available before 7am (morning shift) and after 11pm (afternoon shift)

Shift timings: Morning (6am-3pm), General (9am-6pm), Afternoon (2pm-11pm), Night (10pm-7am)

Support coverage includes night shifts, weekends, and public holidays