IT Application Support | Contract

The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification. The Candidate shall have at least five (5) years of work experience in IT application systems, including operation support experience and exposure to end-to-end software development lifecycle (SDLC). Experience with implementation in Singapore is preferred.

The Candidate shall have at least five (5) years of work experience in file interfaces and batch jobs, thus be able to assess the downstream impact and data flow with other systems.

The Candidate shall have hands-on experience in writing SQL queries for large volumes (>100,000) of transactions per day.

The Candidate shall have work experience in configuration management tool involved tracking, maintaining, and controlling the software, hardware, and system settings to ensure consistency and stability throughout the product lifecycle.

The Candidate shall have an ITIL Foundations certification.

The Candidate is to have work experience and/or good knowledge in Library metadata standards such as MARC and/or MARC21 format.

The Candidate is to have work experience in planning, execution and supporting test strategy for web-based and mobile applications.

The Candidate is to be proficient in incident and change request management that includes:

Support root cause analysis with vendors and integrated systems

Coordinate work and discussions for new initiatives

Analyze impact for process improvement and changes

Support administrative task to ensure that processes and documentation meeting required standards

Monitor incidents reported and provide regular updates

Log and track change requests

Help communicate approved changes to relevant parties

The Candidate shall have a good command of English and effective communications skills to interact and coordinate with end-users. This includes gathering user requirements, communicating proposed vendor solution, supporting user acceptance testing, supporting end-user training, and resolving issues with helpdesk agents and external vendors.

The Candidate shall demonstrate competency in Microsoft applications including Word, Excel and Outlook.