Senior Application Support Analyst (L2 / Production Support)

Responsibilities:

Provide

Level 1 & Level 2 application support

for enterprise systems

Monitor and ensure

daily application health checks

before business hours

Analyse and resolve

incidents, problems, and service requests

Log and document support activities using

JIRA or ticketing tools

Communicate with end users via

phone, email, and chat

Collaborate with

project, infrastructure, and production teams

to resolve issues

Track and report

escalated incidents (weekly / ad-hoc reporting)

Support and guide

junior team members

on operational best practices

Ensure compliance with

ITIL processes and support standards

Requirements:

Bachelors Degree in

Computer Science or related discipline

Minimum

6 years of experience

in

application support, production support, or development

Strong

analytical, troubleshooting, and problem-solving skills

Good

communication skills

, with ability to translate technical issues to non-technical users

Experience supporting applications within

Corporate IT, IT Security, HR systems, or similar domains

Familiar with

application servers and production environments

Understanding of

deployment processes / CI-CD pipelines

Working knowledge of

database scripting (e.g., SQL)

Experience with

scripting or programming languages

ITIL certification

preferred

Certification in Cybersecurity (Nice to have)

Work Schedule (Shift-Based)

Asia Shift:

8:45 AM 6:30 PM (SGT)

EMEA Shift:

3:30 PM 1:00 AM (SGT, next day)

On-Call (Weekdays):

1:00 AM 8:45 AM (rotation)

On-Call (Weekends/Public Holidays):

Rotation basis

Weekend support:

Rotation required

To apply, please visit and search for Job Reference:

8X3VRWW3

To learn more about this opportunity, please contact Yingying at [HIDDEN TEXT]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

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