Application Support Engineer

We are seeking an experienced Application Support Engineer to join their technology team. The successful candidate will be responsible for supporting business-critical applications, ensuring system stability, managing production releases, and driving continuous service improvements within a fast-paced enterprise environment.

Responsibilities

Collaborate with Development, Infrastructure, QA, and Business teams to investigate, troubleshoot, test, and deploy application enhancements and fixes.

Provide Level 2 and Level 3 production support for business-critical applications, ensuring compliance with agreed service levels (SLAs).

Perform incident management, root cause analysis (RCA), and implement preventive measures to improve application stability and reliability.

Manage Release Management activities, including raising Change Requests (CRs), coordinating deployment schedules, and executing release implementation and live verification.

Support application deployments, production releases, patches, hotfixes, and post-deployment validation across multiple environments.

Ensure production changes are implemented in accordance with SDLC processes, change management procedures, and organizational governance requirements.

Monitor application performance and system health, proactively identifying and resolving issues to maintain platform stability and availability.

Perform application health checks, deployment validation, data patching, credential management, and production environment support.

Work with cross-functional teams to resolve technical issues and support production operations.

Maintain technical documentation, troubleshooting guides, deployment procedures, and knowledge base articles.

Support application testing, bug fixing, and deployment activities.

Analyse production issues, identify performance bottlenecks, and recommend improvements to enhance application reliability, performance, and operational efficiency.

Requirements

Degree in Computer Science, Information Technology, Engineering, or a related discipline.

Experience in application support, production support, or application operations.

Experience providing Level 2 and/or Level 3 application support.

Knowledge of incident management, change management, and release management processes.

Experience supporting application deployments, production releases, patches, and hotfixes.

Familiarity with SDLC processes and production support practices.

Strong troubleshooting, analytical, and problem-solving skills.

Ability to work effectively with technical and business stakeholders.

Good written and verbal communication skills.