Service Engineer

Company Overview

DMG MORI is a global leader in high-precision machine tools with 128 sales and service locations worldwide. DMG MORI Singapore provides direct sales and service support, delivering advanced manufacturing solutions to increase productivity and resource efficiency.

Job Summary

As a DMG MORI Service Engineer, you provide maintenance and repair support for DMG MORI CNC machine tools and controls, delivering expert technical service on-site or remotely to ensure optimal machine performance.

Responsibilities

Install and commission DMG MORI CNC machines and components to ensure operational readiness

Diagnose and troubleshoot technical issues on CNC machines to restore functionality promptly

Perform on-site repairs to resolve machine malfunctions and minimize downtime

Conduct diverse maintenance tasks to maintain machine reliability and performance

Prepare, generate, and analyze ongoing and ad-hoc service reports to monitor service quality and outcomes

Create and update technical documentation to support service activities and knowledge sharing

Build and maintain strong communication and relationships with customers to enhance service satisfaction

Manage challenging customer situations positively by responding promptly and soliciting feedback for service improvement

Collaborate with spare parts coordinators to identify required parts and ensure timely delivery to customers

Adhere strictly to all safety policies, practices, and procedures to maintain a safe working environment

Train and develop colleagues as needed to enhance team capabilities

Perform other duties as assigned to support service operations

Preferred competencies and qualifications

Diploma or Degree in Mechanical, Electronic, or Mechatronics Engineering or related technical field

3 to 5 years of field service experience including installation, maintenance, and repair of lathes and/or milling machines

Proficient in handling CNC control systems such as Fanuc, Mitsubishi, Siemens, and/or Heidenhain controls

Practical experience with DMG MORI machines is advantageous

Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams

Service-oriented with effective communication skills to interact with stakeholders at all levels

Proficient in English verbal and written communication

Basic computer literacy with working knowledge of MS Word, Excel, and Outlook

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