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Millennium Technology Services

Singapore / Global

Desktop Engineer

Job Description

Responsibilities

Building a personal relationship with key client staff;

SLA achievement and high level of customer satisfaction;

Good communication around issues and opportunities - get things done, make things happen;

Technical documents update and arrangement;

Internal technical training to team and self-study for new technical and product;

Service reporting and sponsoring service delivery meetings;

Removing all obstacles to customer satisfaction;

Looking out for client’s and MTS long term interests;

Following up if service delivery is not meeting expectations;

Qualifications

Familiar with Avaya product line.

Good at troubleshooting skills.

Consultant skills to provide advice to client on continuous system improvement.

Language Requirements – English: Basic speaking and good read and written in English.

Basic Knowledge and understanding on Network. Like to have:

Good team player; Highly motivated self-starter; good relationship. Builder with strong diplomacy skills.

Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they do.

Able to understand and deliver services which are provided on a 24x7x365 basis. Must be able to work proactively and under pressure.

Willingness to travel (possibly internationally) and overnight when the role demands.

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