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MyCareersFuture

Singapore / Global

Desktop Support - IT Engineer

Job Description

Roles & Responsibilities

Supporting IT security and vulnerability patch management for all end-user IT devices.

Enhancing the AI helpdesk capabilities to improve the workflow and automation on routine IT.

Analyzing the helpdesk tickets and Microsoft Intune metrics to understand the recurring problem to provide improvement solutions.

Reworking IT SOP documentation to improve end-user experience.

Providing end-user IT operations & Support.

Providing Microsoft M365 ecosystem, including Copilot support.

Managing SharePoint-related requests and enhancements.

Supporting Customer’s Ongoing IT infrastructure improvement initiatives (server room and office network).

Providing dedicated support for Customer’s VIP users.

Tell employers what skills you have

Mac

support of IT systems

Hardware

SOP Development

Ticketing

Citrix

Customer Support

Patch Management

Administration

Information Technology

Automation Studio

VIP Services

Application Support

Networking

Engineering Support

Network Servers

Enhancement Requests

Solution Development

Incident Management

Infrastructure Support

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