Peoplebank Singapore Pte Ltd
Singapore / Global
GET
The Big Jobsite
Singapore / Global
We are looking for a proactive and customer-oriented individual to join our team as a Helpdesk Support Engineer (1st Level Helpdesk) . You will be the first point of contact for users, assisting them via hotline, email, and chatbot. Your goal will be to provide accurate information, initial troubleshooting, and either resolve issues promptly or escalate them appropriately. Key Responsibilities:
Respond to inbound hotline calls from the public and aim for first-call resolution whenever possible.
Offer guidance and advice on common issues or enquiries in a professional and courteous manner.
Log, escalate, and track issues that require further support from internal support/product teams.
Ensure accurate documentation of each incident or service request in the ticketing system.
Perform outbound callbacks to users who requested follow-up.
Respond to customer queries via email and chatbot as assigned by the team leader.
Collaborate with internal teams to ensure timely resolution of escalated requests.
Maintain a high level of customer satisfaction through effective communication and service delivery.
Requirements:
GCE 'O' Level / Diploma in any discipline.
Excellent communication skills in English (spoken and written); proficiency in other languages is a plus.
Basic IT knowledge and experience using ticketing systems is an advantage.
Strong problem-solving skills and the ability to remain calm under pressure.
Willingness to work in a fast-paced, customer-facing environment.
Ability to work shift or weekend duties if required.
Singapore / Global
Singapore / Global
Singapore / Global
Singapore / Global
Singapore / Global
Singapore / Global