IT Solutions Engineer — Help Desk & DaaS Operations

Job Description

Singapore Management University (SMU) invites applications for an IT Service Desk professional to assist the Head of the Technology Help Centre in daily operations and ensure SLA-driven case resolution. You will manage the university-wide Device-as-a-Service leasing program, coordinate with vendors, and provide first-level support and guidance to schools and departments.

The role requires strong IT experience, vendor management, and excellent communication skills to maintain high-quality service

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Singapore Management University

IT Solutions Engineer — Help Desk & DaaS Operations

Job Description

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