Technology Solutions Engineer – IT Help & DaaS Lead

Job Description

Singapore Management University seeks an experienced IT Help Centre Manager to oversee daily Help Centre operations and the university-wide Device-as-a-Service leasing program. You will manage vendor performance, coordinate device inventory with departments, and help define service standards in line with ISO20000-1:2018.

The role requires strong vendor management, project coordination, and advanced knowledge of Microsoft 365 and IT infrastructure.

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Technology Solutions Engineer – IT Help & DaaS Lead

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