Product Application Support Engineer (Big Tech)

Morgan McKinley is hiring for a Technical Business Support Engineer for a 12-month contract assignment with a possibility to extend or to go perm!

Responsibilities:

Monitor and prioritize daily customer support tickets, handling triage and escalation as needed.

Respond to alerts indicating out-of-trend metrics, coordinating action with relevant stakeholders.

Provide daily business summaries for hand-over between regions and review inbound emergency escalations.

Identify recurring issues and develop runbooks or guides to facilitate resolution.

Build dashboards to track support health metrics and proactively communicate customer issues across teams.

Requirements:

BA/BSc degree in a computer-related field with over 4 years of experience in technical support, site reliability engineering, or similar roles.

At least 2 years of project experience, effective in communication across all organizational levels, both internally and externally.

Proficient in at least one programming language such as Python, Shell, or Java, with strong analytical and problem-solving skills.

Experienced working with multicultural, multilingual global teams, developing business operations from scratch, and engaging with cross-functional partners.

Skilled in working independently, prioritizing tasks with minimal supervision, and collaborating effectively with international teams and external stakeholders.

Additional experience with full web stack development, REST APIs, SQL, managing customer relationships, and implementing process improvements in fast-paced environment