Network Engineer

Company Overview

NETPLUZ is a regional Managed Communication Service Provider with 11+ years of infocomm expertise. We deliver high-quality managed data, voice, and video services over a converged network, focusing on cost efficiency, business productivity, and uncompromising service standards.

Job Summary

Handle ticket escalations from the NOC Team and troubleshoot all technical network-related issues to ensure optimal network performance and security.

Responsibilities

Troubleshoot and resolve escalated network technical issues to maintain service continuity and performance

Engineer and administer network infrastructure using protocols, routing, and switching technologies

Plan, research, and develop network security policies, standards, and procedures to safeguard network assets

Implement, troubleshoot, and resolve issues with firewalls, Internet VPNs, and remote access technologies

Manage cybersecurity risks by conducting vulnerability assessments, penetration testing, and application security reviews

Operate and maintain security technologies including system hardening, IDS/IPS, firewalls, and security incident response

Utilize IT security tools such as Next Generation Firewalls (e.g., FortiGate, Sophos), Tenable Nessus, Email Security, and Endpoint Protection (e.g., Symantec, Sophos Endpoint)

Manage SD-WAN and Ruckus WLAN deployments and troubleshooting

Monitor network resources proactively using tools like PRTG and Zabbix to detect faults and ensure network health

Develop automation solutions to improve operational efficiency and speed workflows

Document technical procedures and network configurations clearly and accurately

Communicate effectively with team members and stakeholders to present technical information and problem resolutions

Required competencies and certifications

Possess at least one of the following IT security certifications: CCNA, Network+, Security+, or equivalent

Preferred competencies and qualifications

Minimum 2-3 years of relevant hands-on network engineering and administration experience

Other Information

On-the-job training (OJT) and training courses will be provided