#EG Desktop Engineers (RDSS)

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support

Able to resolve technical issue remotely within the given SLA

Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users

Resolves software installation and software upgrade issues via Software Center/CCMCache

Resolves access, sign-in issues, and general usage of M365 Office account

Generates logs and screenshots required to escalates to third-party vendors

Troubleshoots basic network connection issues

Proactively shares and collaborates with colleagues for knowledge-sharing

Provide additional shift coverage, including on scheduled off days when required, to support operational needs and maintain service levels during team member absences or manpower shortages.

Qualifications

A minimum of 1 years of relevant experience in Desktop Support / IT Remote Support experience / IT Service Desk experience

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. Together, we make the extraordinary happen. Learn more about

and visit our LinkedIn career site.

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