RDSS (Desktop Support Engineer)

Remote

Job Summary

Work Settings:: Remote

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Job Description

Service Support:

Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support

Able to resolve technical issue remotely within the given SLA

Provides technical support via remote connection (BeyondTrust) to large enterprise agency users

Resolves software installation and software upgrade issues via Software Center/CCMCache

Resolves access, sign-in issues, and general usage of M365 Office account

Generates logs and screenshots required to escalat to third-party vendors

Troubleshoots basic network connection issues

Proactively shares and collaborates with colleagues for knowledge-sharing

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RDSS (Desktop Support Engineer)

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