Data Centre Operations Support

Key Responsibilities:

Infrastructure Management:

Monitor and maintain critical infrastructure including power systems (UPS, PDUs), cooling systems, and fire suppression systems

Conduct regular environmental monitoring checks (temperature, humidity, water leakage)

Coordinate with vendors and teams for infrastructure issue resolution

Support facility maintenance activities and equipment installations

Maintain cable management and facility organisation

Ensure facility cleanliness and operational readiness

Physical Security:

Monitor and manage access control systems and CCTV operations

Handle visitor management and escort duties

Maintain security logs and access records

Ensure compliance with physical security policies

Report security incidents and anomalies

IT Operations:

Monitor IT systems health and performance

Perform basic troubleshooting and system administration tasks

Support backup operations and disaster recovery procedures .

Process service requests and support incident management

Assist with change management activities

Monitor security alerts and perform basic security checks

Support user access management

Documentation & Reporting:

Maintain facility layout and infrastructure records

Update system and operational documentation

Track IT and infrastructure assets

Log activities and incidents

Generate regular operational reports

Keep maintenance records current

Experience and Skills Needed

Qualifications:

Diploma/Degree in IT, Facilities Management, or related field . Experience in IT operations or data centre operations

Understanding of infrastructure systems and IT operations

Knowledge of security principles and compliance requirements

Strong problem-solving and analytical skills

Excellent communication and coordination abilities

Ability to work in shifts or respond to emergencies when required

Desired Certifications:

ITIL Foundation

Data Centre Operations certification

Basic IT infrastructure certifications

Security awareness certification