Operations Support Engineer

Job Description

Operations Support Engineer

Government Project

Salary up to $9000/month

AWS + Up to 21 ALs

Background

Support digital products by troubleshooting technical issues, ensuring system reliability and working closely with users and engineering teams.

Responsibilities

Provide L2/L3 technical and application support.

Troubleshoot applications, APIs, integrations, cloud and infrastructure issues.

Investigate logs, system metrics and browser/network behaviour.

Manage incidents and support tickets through resolution.

Work with Engineering, DevOps, Product teams and vendors on issue resolution.

Support onboarding, deployments and production releases.

Perform root cause analysis and identify service improvement opportunities.

Maintain operational documentation and troubleshooting guides.

Requirements

Bachelor's degree in Computer Science, IT, Software Engineering or related field.

2-5 years of experience in Application Support, Technical Operations, Software Engineering or similar.

Experience supporting production applications or cloud platforms.

Hands-on troubleshooting experience with web applications, APIs, integrations or infrastructure.

Comfortable reading application code and analysing logs.

Good stakeholder communication and incident management skills.

Technical Skills

AWS / Cloud

REST APIs, HTTP, JSON, JavaScript

DNS, SSL/TLS, CDN

SQL / Relational Databases

Monitoring & Observability Tools

Preferred Skills

SaaS or digital platform experience.

Government or enterprise systems experience.

JavaScript, TypeScript, Node.js, Python or SQL scripting experience.

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Kenwi Goh Jian Wee - R26159880

ScienTec Consulting Pte Ltd - 11C5781