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HTC Global Services (India) Private Limited

Singapore / Global

Operation Support Engineer

Job Description

Minimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support.

Experience supporting Microsoft 365 and workplace technologies.

Experience working with vendors and managed service providers.

Familiarity with IT service management processes and tools.

Preferred Experience

Experience working within the Singapore Government ICT environment.

Familiarity with WOG ICT processes, governance, and support models.

Experience using Government ICT support portals such as:

ITSM Portal

SGMail Administration Portal

EUSS Portal

Experience supporting user provisioning, access management, email administration, and workplace technology services.

Key Competencies

IT Administration

Service Request Management

Vendor Coordination

Customer Service Excellence

Stakeholder Management

Problem Solving and Analytical Skills

Attention to Detail

Operational Governance and Compliance

Communication & Interpersonal Skills

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