Patching Operations Process Specialist

Patching Operations Process Specialist

Job Level:

L3

Experience:

6+ years

Contract Duration:

12 Months

Function:

Infrastructure Operations / Technology Service Management

Location:

Singapore

Job Overview

We are looking for an experienced

Patching Operations Process Specialist

to manage and coordinate end-to-end accelerated and urgent patching operations across enterprise infrastructure environments.

The role will be responsible for establishing and maintaining the operating rhythm for weekly accelerated patch cycles and urgent 3-day patching activities. This includes readiness planning, cross-functional coordination, change governance, escalation management, deployment tracking, validation, evidence closure and transition to BAU.

The ideal candidate will have strong experience in

infrastructure operations, server patching, change management and technology process governance , along with working knowledge of

Windows, Linux/Unix, middleware platforms and enterprise production environments .

Key Responsibilities

1. Patching Operations & Cycle Management

Own the day-to-day operating process for

weekly accelerated patching and urgent 3-day patching cycles .

Coordinate assigned patch cycles from

scope confirmation through testing, deployment, live verification, reconciliation and closure .

Maintain end-to-end cycle plans covering milestones, dependencies, owners, deadlines and escalation points.

Track patch scope, deployment status, failed patches, rollback actions, exclusions, deferments and pending validations.

Ensure patching activities are executed within defined operational timelines and control requirements.

2. Cross-Functional Coordination

Coordinate patch readiness and execution across

GIS, HCL, Open Systems, Middleware, SBE, Network, Application Custodians, TCOE, Service Recovery and Change Management

teams.

Drive timely completion of cross-team dependencies, approvals and readiness activities.

Maintain clear ownership through

RACI, action trackers, decision logs and escalation mechanisms .

Facilitate coordination between infrastructure, middleware and application teams during production patching activities.

3. Change & Risk Governance

Track and govern

CRQ readiness, approved VRAs, deferments, exclusions, exceptions and rollback plans .

Ensure all required approvals and change controls are completed before patch execution.

Monitor risks, blockers and dependencies and escalate issues to appropriate decision owners.

Support post-patch reconciliation and ensure all required validation and closure evidence is captured.

4. 24x7 Operational Readiness

Support rostered

overnight, weekend and public-holiday patching windows

as required.

Coordinate bridge calls during critical patching activities and ensure effective communication between technical and business stakeholders.

Ensure appropriate handovers to accountable decision owners and support teams.

Maintain duty coverage, escalation paths, cut-off times and exception routes for weekly and urgent patching lanes.

5. Process, SOP & Governance

Define, document and continuously improve

SOPs, process workflows, control gates and escalation paths

for patching operations.

Establish clear readiness criteria and cut-off points for patch execution.

Maintain

RACI matrices, action logs, decision logs, risk registers and operational trackers .

Conduct process walkthroughs, readiness reviews and dress rehearsals before major or new patching cycles.

Support transition of new processes and operational controls into

BAU operations .

6. Closure, Reporting & Continuous Improvement

Compile patch-cycle closure records and ensure all required evidence is available for audit and operational governance.

Support preparation of

SLA, KORI and KRCSA

evidence and reporting.

Identify recurring operational, process, ownership and coordination gaps.

Work with

Tooling, Data & Automation

teams to translate identified process gaps into automation or tooling requirements.

Drive continuous improvement in patching readiness, execution, handovers, validation and closure processes.

Required Qualifications & Experience

Bachelor's degree or Diploma in

Information Technology, Computer Science, Engineering or a related discipline .

6+ years of relevant experience

in infrastructure operations, patch management, change coordination, service delivery or technology process governance.

Strong experience coordinating

enterprise infrastructure patching or production change activities .

Hands-on or strong working knowledge of

Open Systems environments , including:

Windows Server

Linux/Unix

Server patching principles and practices

Working knowledge of

middleware administration and patching , such as:

Oracle WebLogic

IBM WebSphere

JBoss / WildFly

Apache HTTPD

Apache Tomcat

or equivalent middleware platforms

Experience coordinating production changes across

infrastructure, middleware and application teams .

Good understanding of

CRQ/change management, VRA/exception handling, rollback procedures and post-patch validation .

Experience working in structured

ITIL/service-management or enterprise operations environments .

Strong documentation, stakeholder management, follow-up, issue triage and escalation skills.

Willingness to support

overnight, weekend and public-holiday patching windows

based on operational requirements.

Key Technical & Domain Skills

Infrastructure & Open Systems Operations

Windows / Linux / Unix Administration

Server & Middleware Patching

WebLogic / WebSphere / JBoss / Tomcat / Apache

Accelerated & Emergency Patching Operations

Change & Release Management

CRQ / VRA / Exception Management

Rollback & Post-Patch Validation

Production Change Coordination

SOP & Process Governance

RACI & Operational Control Gates

Risk, Dependency & Escalation Management

Evidence & Compliance Closure

24x7 Operational Readiness

Preferred Skills

ITIL certification or equivalent service-management experience.

Experience in large-scale enterprise infrastructure environments.

Experience working with managed service providers and multiple technology towers.

Exposure to patch management tools and enterprise change-management platforms.

Experience with process improvement, automation requirements and operational governance.

Key Competencies

Operational Ownership:

Ability to drive patch cycles end-to-end and ensure closure.

Stakeholder Management:

Strong coordination across multiple infrastructure and application teams.

Process Discipline:

Strong adherence to governance, controls, approvals and evidence requirements.

Problem Solving:

Ability to identify blockers, assess operational risks and drive timely escalation.

Communication:

Clear and structured communication during high-pressure production activities.

Attention to Detail:

Strong tracking of dependencies, exceptions, validation and closure evidence.

Flexibility:

Comfortable working in rostered 24x7 operational environments.