Patch Operations Process Specialist- Contract

Responsibilities

Own the operating process and day-to-day coordination needed to run weekly accelerated patching and urgent 3-day cases end-to-end. This role is accountable for operating rhythm, readiness, cross-team hand-offs, escalation and evidence closure.

Oversee / accountable for assigned accelerated patch cycles from scope confirmation through testing, deployment, live verification, reconciliation and closure

Maintain cycle plans, RACI, action logs, decision deadlines, approvals, dependencies, risks and escalation status

Coordinate readiness across GIS, HCL, Open Systems and Middleware teams, SBE, Network, application custodians, TCOE, Service Recovery and Change Management

Track patch scope, CRQ readiness, approved VRAs, deferments, exclusions, failed patches, rollback actions and pending validation evidence

Support rostered overnight, weekend and public-holiday patching activities, including bridge coordination and handover to accountable client decision owners.

Define and maintain SOPs, control gates, cut-off times, escalation paths, duty coverage and exception routes for weekly and urgent patching lanes

Coordinate process walkthroughs, readiness reviews, dress rehearsals and transition into BAU

Compile case closure records and support SLA, KORI and KRCSA evidence preparation

Identify recurring process or ownership gaps and raise requirements to the Tooling, Data & Automation role for implementation

Requirements

Diploma or bachelor’s degree in Information Technology, Computer Science, Engineering or related discipline

Minimum 3+ years in infrastructure operations, patch management, change coordination, service delivery or technology process governance

Hands-on knowledge of Open Systems administration covering Windows, Linux/Unix and server patching principles

Working knowledge of middleware administration and patching, such as WebLogic, WebSphere, JBoss, Apache HTTPD/Tomcat or equivalent platforms

Experience coordinating production changes across infrastructure, middleware and application teams

Working knowledge of CRQ/change processes, VRA/exception handling, rollback and post-patch validation

Comfortable supporting rostered overnight, weekend and public-holiday activities when patch windows require

Strong documentation, stakeholder follow-up, issue triage and escalation discipline

ITIL certification or equivalent service‑management experience is preferred

Open Systems and middleware administration / patching knowledge

Accelerated patch operations, change, VRA and cross‑team coordination

SOP, RACI, control gates, evidence closure and 24x7 operational readiness.

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