Service Engineer

Key Task and Responsibility:

Perform complex commissioning, standard maintenance, repairs, overhauls, and troubleshooting on Everllence engines, turbochargers, auxiliary systems (e.g., VTA, TCS-PTG, ETB), and related products according to specified guidelines and technical documentation.

Assist in technical planning for service assignments, including identification of spare parts requirements, reviewing technical data (work procedures, drawings, material lists), and verifying tools and spares.

Execute Last Minute Risk Analysis (LMRA) before initiating work and strictly comply with Everllence Health, Safety & Environmental (HSE) standards, including the correct use of Personal Protective Equipment (PPE).

Act as an on-site technical point of contact, coaching and supervising less experienced technicians during maintenance, commissioning, troubleshooting, and performance testing tasks.

Independently analyze faults, determine remedial measures, and implement technical solutions on-site, consulting with the Superintendent Engineer where necessary.

Record and document technical findings, providing high-quality service reports, condition pictures, and spare parts advice in English, following Everllence standards and ISO documentation requirements.

Support the Service Manager and Superintendent Engineer with technical input for customer engagements, including appraisals, assessments, and after-service feedback.

Coordinate service schedules with internal project managers, sales colleagues, and customers, ensuring that contractual deadlines and technical requirements are met.

Conduct training and instruction for employees and customers, ensuring correct operational and maintenance procedures are understood and followed.

Assist in warranty investigations by clarifying causes of faults and preparing warranty recommendations to headquarters.

Proactively gather market and technical information from service engagements to support sales opportunities and continuous service improvement initiatives.

Maintain active communication with PrimeServ support offices to ensure service excellence and the successful execution of customer service contracts.

Provide on-site support to workshops as required, ensuring efficient service delivery and resolution of technical challenges.

Other Ad Hoc

Qualifications:

Strong understanding and commitment to Health & Safety protocols

High standards of work Quality and service execution

Competency in Management of Service Jobs

Technical expertise in relevant Product Center areas (e.g., Two-Stroke,Four-Stroke Engines, Turbochargers, Propulsion Systems, On-Site Recovery)

Effective Decision-Making and Problem-Solving Skills

High Flexibility and Adaptability to different working conditions

Excellent Teamwork and Collaboration abilities

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