Desktop Engineer

$2000-$3500

Job Summary

Salary Range:: $2000-$3500

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Job Description

Job Title : Desktop Engineer

Job Description -

Provide desktop support troubleshooting to users reported Incidents and Service Request received for both walk-in counter users, and onsite roaming support -

Perform troubleshooting for client platform related problems. -

Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

Provide timely status updates to relevant parties. - Provide good customer experience/service. -

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. -

Manage customer expectations and notify Team Lead in the event there is potential escalation. - Diligently update and track the progress of resolution in the ticketing system.

Qualifications

Min Diploma in IT related fields - Min 1 year End user support experience, Desktop Engineer. - Knowledge in Windows OS, Macintosh, MS Outlook, mobile devices support.

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Desktop Engineer

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