itcan pte. limited
Singapore / Global
Desktop Engineer
- Remote
Singapore / Global
Key Responsibilities
Provide onsite and remote desktop support services to end users Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
Perform desktop/laptop imaging and re-imaging activities
Support device deployment, replacement, and technology refresh exercises
Conduct asset inventory verification and asset management activities
Update and maintain accurate incident and service request records within the ticketing system
Create, update, and maintain work instructions, operational procedures, and technical documentation Ensure compliance with IT policies, security standards, and operational procedures
Provide support for Microsoft Windows and Microsoft Office 365 related issues
Support users across different customer sites and locations as required
Participate in operational standby, shift rotations, and extended support coverage when required
Singapore / Global
Singapore / Global
Singapore / Global
Singapore / Global
Singapore / Global
Singapore / Global