Operations Support Engineer

Job Role:

-Operations Support Engineer

Job Location

:- Singapore

Experience

:- Associate (15 years) | Consultant (58 years) | Senior Consultant (8+ years)

Role overview:-

Support the reliability, stability and performance of applications and cloud infrastructure, providing

L1/L2/L3 and code-level production support

, incident resolution, monitoring and operational improvements.

Key Responsibilities:-

Monitor application/infrastructure performance across production and non-production environments.

Provide L1/L2/L3 troubleshooting, incident, problem and change management.

Perform root-cause analysis and resolve issues within SLA.

Collaborate with development, product, security, infrastructure and vendors.

Implement monitoring, security/access controls and operational improvements.

Develop runbooks, operational procedures and audit documentation.

Automate processes to reduce downtime and manual errors.

Support cloud environments and AI-related workloads.

Analyse operational metrics and provide status/performance reports.

Support Agile, DevOps, CI/CD and 24/7/on-call operations where required.

Skills & Requirements:-

Bachelor's degree in

Computer Science, IT, Engineering or related field

.

Experience in

IT Operations, Application/Production Support or Operations Engineering

.

Strong troubleshooting, incident management and root-cause analysis skills.

Hands-on knowledge of

AWS/Azure/GCP

, preferably AWS.

Experience with

ITSM, monitoring/APM and CloudWatch

.

Knowledge of

Terraform, Ansible or scripting/automation

is advantageous.

Understanding of

DevOps, CI/CD, Agile, security and access management

.

Exposure to

AI applications, RAG, tool calling, workflow automation or data lakes

is advantageous.

Strong communication, documentation and stakeholder-management skills.

Level Expectations:-

Associate (15 yrs):

L1/L2 support, monitoring, troubleshooting and operational tasks.

Consultant (58 yrs):

Independent L2/L3 support, complex incidents, automation and operational improvements.

Senior Consultant (8+ yrs):

Technical leadership, critical incident management, architecture/operations improvement, vendor coordination and mentoring.