IT Infrastructure Engineer

Responsibilities:

Infrastructure Management: Responsible for the configuration, maintenance, and upgrading of servers, networks, and related hardware and software.

Monitoring & Security: Perform day-to-day IT infrastructure health and security monitoring and checks.

Troubleshooting & Support: Troubleshoot infrastructure and network-related issues; respond to service requests and incidents to provide timely and effective resolutions.

Automation: Automate routine tasks using basic Bash/PowerShell scripting and high-level programming languages such as Python or Perl.

Change & Asset Management: Perform change management control to ensure all changes are trackable and properly documented; maintain accurate asset records.

Vendor Management: Work collaboratively with service providers and vendors to ensure Service Level Agreements (SLAs) are consistently met.

Project Support: Provide support in the provisioning of IT infrastructure-related projects and handle other ad-hoc duties as assigned.

Qualifications & Requirements

Education : Bachelor’s Degree in Computer Science, Computer Engineering, or a related discipline.

Problem-Solving : Strong analytical and problem-solving skills; proficient in troubleshooting IT issues through log analysis and step-by-step tracing.

Work Style:

Ability to work independently as well as collaboratively as a strong team player.

Growth Mindset : Demonstrated willingness to learn new technologies and tools for the continuous improvement of systems and processes.

Technical Skill Sets

Servers : Windows Server, Red Hat Server

Hypervisors : Windows Hyper-V, VMware, Nutanix

Networking : Cisco Networking, Aruba Networking, Huawei Networking

Backups : Veeam

Storage : NAS/SAN Storage, HPE, Dell EMC

Firewall : FortiGate, Sophos

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