Technical Support Intern

About the Role

We are seeking a proactive, hands-on

Technical Support Intern

to join our team in Singapore. In this role, you will play a key part in deploying ClassIn's smart classroom ecosystem across local educational institutions, training centers, and corporate clients. You will be directly involved in hardware delivery, on-site installation and configuration, as well as providing reliable after-sales support to ensure a seamless user experience.

Key Responsibilitie

s1. Local Delivery & Logistic

sAssist in organizing, inventory checking, and local transportation of ClassIn hardware products (e.g., Interactive Flat Panels, smart cameras, microphones, and peripheral devices) to client sites

.2. On-Site Installation & Setu

pPerform physical installation, mounting, cable management, and hardware assembly of smart classroom equipment

.Configure software settings, operating systems (Windows/Android), network connections, and perform full system diagnostics before handoff

.3. After-Sales Support & Troubleshootin

gProvide technical assistance and field support for client inquiries regarding ClassIn hardware and integrated software

.Diagnose hardware failure or network issues, perform on-site maintenance, repair, or unit replacements as needed

.4. Client Onboarding & Documentatio

nConduct basic product training for teachers, IT administrators, and staff on how to use ClassIn hardware effectively

.Log all service tickets, issue reports, and feedback into the system to collaborate with internal engineering and product teams

.

Requiremen

tsEducatio n: Currently pursuing a Diploma or Degree in Information Technology, Computer Engineering, Audio-Visual (AV) Technology, Electrical Engineering, or a related technical fiel

d.Technical Skill s: Basic knowledge of computer hardware, basic networking concepts (Wi-Fi, LAN, routers), and operating systems (Windows, Android, macOS

).Hands-on Abilit y: Physically fit and comfortable handling, moving, and installing technical hardware and AV equipment on-sit

e.Communication Skill s: Good command of written and spoken English. Fluency in Mandarin is an advantage to communicate effectively with regional technical support and supply chain team

s.Soft Skill s: Problem-solving mindset, customer-centric attitude, punctuality, and strong sense of responsibilit

y.Bonus Point s: Holding a valid Class 3 Singapore driving license is a strong plu

s.Work Authorizatio n: Must be eligible to undertake an internship in Singapore (Singapore Citizens, PRs, or Student Pass holders with internship approval

).

What We Of

ferHands-on experience in EdTech deployment and hardware-software integrati

on.Direct mentorship from experienced field engineers and customer success lea

ds.A dynamic, fast-paced international work environme

nt.Competitive monthly internship allowan

ce.