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Nanyang Tech Pte Ltdnyt.com.sg

Singapore / Global

IT Support Intern

Job Description

Job responsibilities

Technical Support

Provide first-level technical support to end users (hardware, software, network issues).

Troubleshoot and resolve IT-related problems via email, chat, or in person.

Log, track, and update support tickets in the IT helpdesk system.

Hardware & Software Setup

Assist in installing, configuring, and maintaining computer systems, printers, and peripherals.

Support deployment and setup of new laptops, desktops, and mobile devices.

Perform software updates, patch management, and antivirus checks.

Network & Systems Maintenance

Support basic network troubleshooting (LAN/Wi-Fi connectivity).

Monitor and maintain network equipment under supervision.

Assist in managing user accounts, passwords, and permissions (e.g., Active Directory, Office 365).

Inventory & Documentation

Maintain IT asset inventory and update records of hardware/software usage.

Document troubleshooting procedures and user guides.

Support the preparation of IT reports and documentation.

Cybersecurity Support

Assist in enforcing IT security policies and data protection practices.

Support end-user awareness on safe computing and phishing prevention.

Project Assistance

Participate in IT infrastructure upgrades, tech refresh projects, or system rollouts.

Work closely with the IT team on ad hoc technical projects and testing.

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