IT Support-Dispatch/Freelance

Scope of Work – POS Engage One & Peripheral Setup

Objective:

Provide onsite IT support for the installation, configuration, connectivity, and validation of the HP Engage One POS system and associated peripherals.

Scope of Activities:

POS Hardware Setup

Unpack and inspect the HP Engage One POS system and supplied components.

Position and physically install the POS terminal at the designated location.

Connect power, network, and other required cables.

Verify that the POS terminal powers on and operates correctly.

POS Peripheral Installation

Install and connect supported POS peripherals, such as:

Receipt printer

Barcode scanner

Cash drawer

Customer-facing display

Card/payment terminal, where applicable

Keyboard, mouse, and other accessories

Ensure proper cable management and secure connections.

Software & Configuration Support

Assist with basic OS/device configuration as required.

Install or configure approved device drivers for POS peripherals.

Configure network connectivity, including Ethernet/Wi-Fi where applicable.

Verify that connected peripherals are detected and functioning.

Testing & Validation

Perform power-on and connectivity checks.

Test receipt printing, barcode scanning, cash drawer operation, and other connected peripherals.

Validate communication between the POS terminal and peripherals.

Perform basic troubleshooting for any hardware or connectivity issues identified during setup.

Handover & Documentation

Confirm the POS system and peripherals are operational.

Record installed equipment and any relevant asset information.

Capture photos of the completed installation if required.

Obtain customer/site representative sign-off upon completion.