Systems manager

Overview

We are looking for an experienced

System Manager

to lead the operations, maintenance, security, and lifecycle management of mission-critical IT infrastructure supporting public sector systems. You will manage engineering teams and vendors while ensuring high availability, operational resilience, and compliance with Singapore Government ICT requirements.

Key Responsibilities

Lead system operations, maintenance, and support across enterprise infrastructure and platform environments.

Manage system availability, performance, capacity, SLA compliance, and technology lifecycle planning.

Lead

incident, problem, change, release, and configuration management

based on ITIL practices.

Oversee patching, vulnerability remediation, system hardening, security reviews, and technical risk management.

Manage

backup, Disaster Recovery (DR), Business Continuity (BCP)

and recovery exercises.

Ensure compliance with

IM8, GCC, PDPA

, cybersecurity policies, and government audit requirements.

Provide technical oversight for infrastructure upgrades, architecture changes, migrations, and technology refresh initiatives.

Manage vendors, support contracts, operational deliverables, and service performance.

Lead and mentor System Engineers and infrastructure support teams.

Provide management reporting on service performance, risks, incidents, capacity, and compliance.

Requirements

Degree in Computer Science, Information Technology, Engineering, or related discipline.

10+ years of infrastructure/system management experience

, including 5+ years leading technical teams or vendors.

Strong experience with

Windows Server, VMware, storage, backup/recovery, monitoring, and enterprise infrastructure

.

Experience with

Microsoft Azure, hybrid cloud, and GCC environments

is highly desirable.

Good understanding of infrastructure security, vulnerability management, DR/BCP, and ITIL processes.

Experience supporting

Government, Defence, Healthcare, Statutory Boards, or regulated environments

preferred.

Strong leadership, vendor management, stakeholder communication, and problem-solving skills.

Certifications such as

ITIL, Microsoft Azure, VMware VCP, CISSP/CISM, or PMP

are advantageous.