Desktop Support Engineer

Job Description

Key Responsibilities:

. Provide L2 technical support for desktops, laptops, printers, and hardware

. Troubleshoot Windows/macOS, Office 365, Outlook, Teams & business applications

. Diagnose hardware, software, network & connectivity issues

. Perform system imaging, software installation, patching & upgrades

. Support printers, scanners, docking stations & peripherals

. Manage user accounts, password resets & access permissions via Active Directory

. Handle tickets through ServiceNow, Remedy, Jira, Freshservice or similar ITSM tools

. Support meeting rooms, video conferencing & collaboration systems

. Ensure endpoint security, antivirus & IT security compliance

. Assist with onboarding/offboarding, device allocation & account setup/deactivation

. Provide professional customer service to end users

Requirements:

. Strong Desktop Support experience

. Good troubleshooting skills across hardware, software & network issues

. Experience with Microsoft 365, Active Directory & ITSM tools

. Good communication and customer-facing skills

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Desktop Support Engineer

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